Frequently Asked Questions
Everything you need to know about shopping and selling with EZPAWN.
What is the return policy for online purchases?
We offer a 30-day return policy on most items. Products must be returned in their original condition with all accessories and the purchase receipt.
How do you verify the quality of pre-owned items?
Every item undergoes a rigorous multi-point inspection and testing process by our expert technicians to ensure functionality and authenticity before being listed.
What shipping methods are available?
We offer standard, expedited, and overnight shipping options via major carriers. Tracking information is provided via email once your order has been processed.
Can I pay for my order using multiple payment methods?
Currently, we accept all major credit cards, PayPal, and Apple Pay. We only support a single payment method per transaction at this time.
Do you offer warranties on electronics and jewelry?
Yes, many of our items come with an optional EZPAWN Protection Plan that covers mechanical failures and certain types of accidental damage for up to 12 months.
Is in-store pickup available for online orders?
Yes, you can select the 'In-Store Pickup' option at checkout for participating locations. You will receive a notification when your item is ready for collection.